Returns & Refunds

The products sold on this site are covered by our one-month full refund guarantee if the products supplied to you are defective on arrival. You have 30 days from the date of delivery to notify us that the products are defective.

To get your refund, you need to inform us by e-mail sent via our contact us of your request, giving the date of purchase, name of the product/s and the order number by confirmation e-mail after your purchase. 

In the event of damage or breakage during transit, we kindly request that you provide photographic evidence of the product and packaging upon receipt. This will help us assess the condition of the item and expedite the resolution process.

Please ensure the images are clear and show:

• The exterior packaging (including any visible damage).

• The damaged product itself.

• Any labels or shipping information for reference.

Once submitted, our team will review the case promptly and advise on the next steps.

Thank you for your cooperation.

After e-mail confirmation, you need to MAIL us a written and signed attestation:

1. Stating why you are unhappy with the product, and
2. That you have no other claims against us after we refund your purchase price.

The refund request has to be made by the same person or organisation that purchased the product. The return shipping is paid by the customer. 

Refunds are processed manually and while we try to expedite the handling, you should be prepared for a 1-3 week schedule. Refunds are paid as a full re-crediting of your credit card for the full amount of your purchase price.

Refund Limitations & Forfeit

If you have sold the products to third parties such as your patients, your right to a refund is forfeited as you will have received payment for the product/s sold.

If you purchase products through this website on behalf of a business, you agree to do so as a business entity, and regardless of whether your credit card is personal or that of your business.

By purchasing the product/s you agree to our refund policies; and limitation and exclusion policies.

These policies of limitations and exclusions are not to be used frivolously by Sunbear Health Supplies.

We reserve the right to refuse to give refunds if we believe the claim is frivolous or without substance.

Recall

In the rare case of a recall. Stock can be kept and detroyed and you have the right of a refund. The postage is not included in the refund. 

You can purchase our product/s safely, knowing your transaction is SECURE and that we stand behind the high quality of the product/s we sell and will refund promptly in genuine cases where, in our opinion, sound grounds exist for you not to be satisfied with the product/s you have purchased.