Postage cut off is 9 am Melbourne time. All orders are subject to availability. Products other than the Sunbear Health Supplies and Sunbear Health Premium brand, can take longer to be shipped out. Shipping of some brands generally do not exceed 1-2 business days (i.e. Fusion Health and Naturobest). If products take longer than 5 business days, you will be notified. We are not accountable for any delays and the customer needs to email us if they want to receive a refund before the product is posted. After postage, for returns, please refer to our returns policy.